Mission Statement
KP OnCall is a mission-driven company.
Serving as a connection to better health for our members rests at the heart of our mission.
We achieve this in the following ways:
- Management of one of the largest distributed networks of RNs and customer support in Southern California.
- Using the most highly evolved protocols based on patient outcomes.
- Integrating with Health Connect, one of the largest electronic medical records (EMI) systems in the nation.
- Commitment to top rated service in a boutique environment. KP OnCall’s 20,000 square foot, state–of–the–art San Diego facility servicing over 1 million contacts a year.
- Offering one of the largest RN and customer service work–from–home programs.
- Providing to a full–time medical director that is part of the leadership team.
Our Vision
The vision of KP OnCall is to become the obvious choice for telehealth services by offering an exceptional value in quality care, customer service and positive health outcomes.
Our goals include:
- We will provide a telehealth program for our partners that meet their objectives in providing safe, timely and effective care for patients, partners and employees.
- We will not compromise in the pursuit of quality; from our selection of employees, training, and execution of telehealth programs, we will uphold the highest known standards of quality as our measure of success.
- We will respect the privacy of our patients and seek to offer them a safe and secure environment in which to receive care and advice with compassion and dignity.
- We will partner in the definition of desired outcomes for our telehealth projects, with an emphasis on how those projects support our partners’ efforts to meet their own care quality obligations and commitments.
- We will dedicate ourselves to being a learning organization with a focus on performance improvement. We will strive to leverage technology available today and on the horizon in an effort to enhance the experience people have in utilizing our programs and services.