Customer Service Specialist
Our Customer Service Specialists play a vital role in telehealth triage.
As the ‘first point of entry,’ they obtain caller data and receive the chief complaint of all incoming calls. From there, they re-direct triage calls according to KP OnCall’s proven policies.
At KP OnCall, Customer Service Specialists…
- Experience the myriad benefits of Kaiser Permanente employment, the nation’s largest nonprofit health organization.
- Monitor the front lines of the nation’s leading telehealth service provider.
- Provide exceptional service in handling all patient/physician/facility requests.
- Probe for detailed information, service, or problem to accurately guide towards resolution.
- Juggle critical tasks including call routing to appropriate parties and outbound placement of calls.
- Facilitate translation needs, if applicable.
- Practice strong interpersonal skills as well as written and oral communications skills.
- Work as a team to provide superior telehealth service.
Interested in learning more?
Available positions in these areas are posted on jobs.KP.org.
(Click on Search for Jobs and enter in the keyword search:
"KP OnCall" - Please remember to include the quotation marks.)
